Representante Servicio al Cliente ( Bilingue)

Client-focused professional with a strong background in relationship management, operations coordination, and issue resolution within fast-paced, service-driven environments. Known for delivering empathetic, solution-oriented support while maintaining strict attention to detail and brand standards. Experienced in coordinating cross-functional teams, managing client communications, and ensuring seamless order production and delivery. Bilingual in English and Spanish, highly organized, and adept at balancing professionalism with a personable approach to consistently enhance the client experience and operational efficiency.

Key Responsabilities:

• Cultivate and manage long-term client relationships through effective database management and post–studio visit engagement.

• Provide timely, effective solutions to escalated client issues and concerns, ensuring resolution within reasonable timeframes.

• Engage directly with clients via email and phone to ensure proper follow-ups and ongoing communication.

• Collaborate with internal operational teams to investigate, manage, and resolve client-related issues.

• Coordinate the production, editing, manufacturing, and delivery of client orders across all involved teams and vendors.

• Ensure full compliance with operational procedures, studio policies, and brand guidelines.

Qualifications:

• Empathetic, solution-driven approach to client service.

• Proven experience driving positive, measurable improvements in client experience and internal processes.

• Ability to remain resilient, focused, and professional while demonstrating maturity and integrity in all client interactions.

• Strong computer skills and technical proficiency.

• Highly organized and detail-oriented, with excellent time management capabilities.

• Willingness to learn, grow, and step outside of one’s comfort zone.

• Excellent verbal and written communication skills in both English and Spanish.

• Exceptional attention to detail, with the ability to quickly identify errors and inconsistencies.

• Ability to strictly follow Nuovo brand guidelines while exercising sound judgment to benefit both clients and the company.

Skills and assets:

• Strong organizational and time management skills with high attention to detail.

• Effective problem-solver and mediator with a solutions-oriented mindset.

• Resilient and adaptable in dynamic, fast-paced environments.

• Highly proficient with technology and communication platforms.

• Ability to balance a personable demeanor with professional standards.

• Flexible and adaptable to evolving situations and priorities.

What We Offer

At Talento, we invest in your well‑being and success from day one. Enjoy these core benefits designed to keep you healthy, energized, and supported:

• 🏋️ Bodytech Gym Membership
• Full access to Bodytech clubs nationwide, including group classes, personal training discounts, and wellness workshops.
• 🏥 Comprehensive Healthcare Coverage
• A robust plan featuring emergency home visits, access to an approved emergency care network, and consultations with a broad panel of specialists.
• 🥐 Daily On‑Site Breakfast
• Kickstart your morning with a complimentary, freshly prepared breakfast available at our office every day.